Privacy Policy

Last updated: 10 July 2026

Lorry System Sdn. Bhd. ("Lorry System", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://lorrysystem.ai.

This policy is drafted primarily in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. It also incorporates principles aligned with the UK GDPR and CCPA for international transparency.

1. Information We Collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number, company name.
  • Business information: fleet size, vehicle types, industry sector, solutions of interest.
  • Technical data: IP address, browser type, device information, cookies, and usage data.
  • Communication records: emails, consultation requests, and support enquiries.

2. How We Collect Your Data

We collect data when you:

  • Fill in a contact or consultation form on our website.
  • Subscribe to our blog or marketing communications.
  • Interact with our live chat or WhatsApp support.
  • Browse our website and accept analytics/marketing cookies.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotations.
  • Arrange demonstrations, trials, and consultations.
  • Deliver and manage our fleet safety and telematics services.
  • Send marketing communications (only with your consent).
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under PDPA and internationally recognised privacy principles, we process personal data based on:

  • Consent: for marketing cookies and promotional emails.
  • Contractual necessity: to provide services you request.
  • Legitimate interests: to improve security, prevent fraud, and analyse website usage.
  • Legal obligation: where required by law or regulation.

5. Cookies and Tracking Technologies

Our website uses cookies for essential functionality, analytics, and marketing. You can manage your preferences through the cookie consent banner. For more details, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Service providers who help us operate our website and services.
  • Payment processors, where applicable.
  • Regulatory authorities when required by law.
  • Our parent company, Cre8 IoT Sdn. Bhd., for internal administration and service delivery.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our parent company, Cre8 IoT Sdn. Bhd., is certified to ISO/IEC 27001 for Information Security Management.

8. Data Retention

We retain personal data only for as long as necessary for the purposes stated in this policy. Contact form submissions are retained for up to 24 months for sales and support purposes, unless you request earlier deletion.

9. Your Rights

Under Malaysian PDPA and comparable privacy frameworks, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Withdraw consent for marketing communications and cookies.
  • Request deletion of your personal data, subject to legal obligations.
  • Lodge a complaint with the relevant data protection authority.

10. International Transfers

Our cloud platform is hosted in Malaysia. Where we engage international service providers (such as Google or Meta for analytics/advertising), we ensure appropriate safeguards are in place.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: